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'Unspecified error (Exception from HRESULT: 0x80004005 (E_FAIL))' when click "Help F1" in Controller

Troubleshooting


Problem

User launches Controller. User taps F1 on keyboard, or clicks "Help - Help F1". User receives error message.

Symptom

When Performed on a 'standard' Client PC:

Error
Unspecified error (Exception from HRESULT: 0x80004005
(E_FAIL))
[OK]

When performed on the Windows 2008 application server itself:

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid. Detailed Error InformationModule IIS Web Core
Notification BeginRequest
Handler Not yet determined
Error Code 0x8007052e
Config Error Can not log on locally to C:\Program Files (x86)\cognos\c8\webcontent\ as user DOMAIN\USERNAME with virtual directory password
Config File Unavailable (Config Isolation)
Requested URL h ttp://SERVERNAME:80/cognos8/ControllerHelp/documentation/en/ctrl_ug_a.html
Physical Path C:\Program Files (x86)\cognos\c8\webcontent\documentation\en\ctrl_ug_a.html
Logon Method Not yet determined
Logon User Not yet determined
Config Source
<virtualDirectory path="/cognos8/controller" physicalPath="c:\Program Files (x86)\cognos\c8\controllervdir" />
<virtualDirectory path="/cognos8/ControllerHelp" physicalPath="C:\Program Files (x86)\cognos\c8\webcontent\" userName="hunting\cogadmin" password="[enc:AesProvider:nnR8h3ilf17BasfFvRY1xSH0kKP8oQtCi+iYdCFOnaU=:enc]" />
</application>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21450252

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