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"UnsatisfiedLinkError: org/eclipse/swt/internal/C.PTR_sizeof()" and "Internal Error ... java.lang.NullPointerException: Can not set current context to null" errors when clicking JAVA menus (example 'Intercompany Report'), caused by Appsense

Troubleshooting


Problem

User clicks 'Company - Reports - Intercompany Report'. An error appears.
 - A similar error appears if the user clicks 'Group- Reports - Intercompany Report'.
Errors also occur using other Java based functionality.

Symptom

Group - Reports - Intercompany Report:
image-20190301072245-1
UnsatisfiedLinkError: org/eclipse/swt/internal/C.PTR_sizeof()
    
'Maintain - Jobs - Define':
image-20190301072458-3
Internal Error
com.ibm.cognos.ccr.integration.FatalIntegrationException: Failed to invoke method loadDataForView
    at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter.internalInvoke(IntegrationServiceAdapter.java:265)
    at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter.invoke(IntegrationServiceAdapter.java:243)
    at com.ibm.cognos.ccr.integration.ServiceCommand.loadData(ServiceCommand.java:196)
    at com.ibm.cognos.ccr.integration.ServiceCommand.doExecute(ServiceCommand.java:185)
    at com.ibm.cognos.ccr.integration.ServiceCommand$MyRunnable.run(ServiceCommand.java:47)
    at java.lang.Thread.run(Thread.java:811)
Caused by: java.lang.reflect.InvocationTargetException
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
    at java.lang.reflect.Method.invoke(Method.java:508)
    at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter.internalInvoke(IntegrationServiceAdapter.java:262)
    ... 5 more
Caused by: java.lang.NullPointerException: Can not set current context to null
    at com.ibm.cognos.ccr.common.DefaultModelContext.setCurrentThreadContext(Unknown Source)
    at com.ibm.cognos.ccr.common.DefaultModelContext.setCurrentThreadContext(Unknown Source)
    at com.ibm.cognos.ccr.integration.application.internal.IntegrationServiceImpl.initializeModelContext(Unknown Source)
    at com.ibm.cognos.ccr.integration.application.internal.IntegrationServiceImpl.loadDataForView(Unknown Source)
    ... 10 more
Define Business Rules:
image-20190301072630-4

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm10874514

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