Troubleshooting
Problem
User clicks F9 to run an Excel spreadsheet (XLSX) report. An error appears.
Symptom
Event Viewer (application log):
Error occured at 15/11/2016 13:43:11 in Microsoft Office 2010, Error No=5, Source=FrangoDirect.ExcelLinkD.FetchValuesBulk#System.Web.Services, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Unknown Network Error (Error Code: 1312)
at Cognos.Controller.Proxy.CCRWS.ExcelLinkB_FetchValuesBulk(String sGuid, String sKeys, String sMcurr, Boolean bLocLang, String sUser, String sRep, Boolean bIsLnk, String sSortOrd, String sParams)
--- End of inner exception stack trace ---
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21994219