IBM Support

Unknown Error Occurs When Saving Web Data Following the Execution of a System Link

Troubleshooting


Problem

On the Contributor Web, when a particular system link is run which brings data from one application into another application, the link runs fine and the correct data appears. However, upon saving, the following error occurs regardless of user and regardless of machine.

Symptom

ON SCREEN ERROR:
The following error was reported by the server:-
Unknown error
OK

PLANNINGERRORLOG.CSV from user's workstation

Unable to open ini file ''
Unable to open ini file ''
Process exception
IO Error loading link

PLANNINGERRORLOG.CSV from Admin Server:

RESPONSE_ERROR (Database errors: number: 0x80004005, source: Microsoft OLE DB Provider for SQL Server, description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied., details: Open, com error description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.)
general exception in try block
Process exception
process general exception
Stub invoke failed, rc = 0

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Extensions","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21648146

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