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Unknown error 0x800700C1 reported when using ClearQuest integration with ClearCase

Troubleshooting


Problem

This technote explains why the error, []Unknown error 0x800700C1 Unable to logon to ClearQuest user database [], occurs when using IBM® Rational® ClearQuest® integration with IBM Rational ClearCase®.

Symptom

This error occurs when running ClearCase operations, such as checkout or checkin:

Unknown error 0x800700C1                          
Unable to logon to ClearQuest user database "IBM".
Unknown error 0x800700C1                          
Unable to logon to ClearQuest user database "IBM".
Unknown error 0x800700C1                          
Unable to logon to ClearQuest user database "IBM".
Unable to logon to ClearQuest user database "IBM".

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21305424

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