IBM Support

Uninstalling program fails with unavailable network resource error

Troubleshooting


Problem

Performing an install or upgrade fails with a pop-up window which displays the message "The feature you are trying to use is on a network resource that is unavailable"

Symptom

The following pop-up is displayed when trying to perform an install or upgrade of a software product:

Cause

This error is the result of a problem with the Microsoft operating system environment. The error may occur for any software product, including the Tivoli Storage Manager server, storage agent, client or other products.

Resolving The Problem

The use of the Microsoft uninstaller tool may be required to uninstall the problematic software component.


http://support.microsoft.com/mats/Program_Install_and_Uninstall

Related Information

Microsoft Uninstaller Tool

[{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM

Document Information

More support for:
Tivoli Storage Manager

Software version:
Version Independent

Operating system(s):
Windows

Document number:
221779

Modified date:
17 June 2018

UID

swg21627623

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