Troubleshooting
Problem
Extra fonts are added and used for a report to add support for special Unicode characters. The characters show correctly in HTML and Excel reports, but not in PDF reports.
Symptom
In PDF reports, certain characters do not show properly. The following can occur:
- Unintended glyphs such as squares or other characters are displayed.
- Characters do not display at all.
- A box with the Unicode encoding number is displayed.
The issue occurs only for PDF reports; these characters maybe seen correctly on HTML and Excel reports.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m500000008d78AAA","label":"Reporting"}],"ARM Case Number":"TS008520837","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1.7"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
06 May 2025
UID
ibm16592969