Troubleshooting
Problem
"An unexpected error has occurred" error message shows up when a new user attempts to access Planning Analytics Workspace.
Symptom
1)New users receive "An unexpected error has occurred" error message while accessing the Planning Analytics Workspace url
2)Existing users can access Planning Analytics url without any issues.
3)Attempts to upload users through a csv file results in below mentioned error
{"message" : "Failed to synchronize tenant"} {"reason" : "An error occured while saving data to database. Please check the data or the database connection."}
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"Planning Analytics Workspace","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm13160713