IBM Support

"The underlying connection was closed: An unexpected error occurred on a send" error when using 32-bit Excel 2016 (not affecting 64-bit) when using TLS 1.2

Troubleshooting


Problem

User launches Excel. User clicks the Controller add-in and tries to login. An error appears.

Symptom

image-20190625112921-1
The underlying connection was closed: An unexpected error occurred on a send

Document Location

Worldwide


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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.1

Operating system(s):
Windows

Document number:
956557

Modified date:
09 May 2025

UID

ibm10956557

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