Troubleshooting
Problem
User launches Cognos Connection (http://servername/ibmcognos). - User clicks 'Administer IBM Cognos content' - User clicks 'Security' - Inside "User Groups and roles" user clicks on 'Cognos' namespace - User clicks 'Properties' to the right of the relevant role (for example 'Controller Users') - User clicks 'Members'. Inside the list there are some 'Unavailable' users. What does this mean, and how can customers remove these users?
Symptom
Example:
The list contains entries that cannot be displayed. They may have been deleted or you may not have sufficient privileges to see them.
Unavailable
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg22016439