Troubleshooting
Problem
Authenticating to a Maximo Mobile for EAM environment that uses SAML authentication fails to load the SSO login page, which results in a UNAUTHENTICATED error that shows in the WebSphere console logs.
Symptom
The application fails to redirect to the identity provider when the request is intercepted and proceeds to the regular Maximo Mobile login page. Attempting to enter your user name and password into the screen results in a login failure on screen and the following error in the WebSphere SystemOut.log file.
SECJ0053E: Authorization failed for /UNAUTHENTICATED while invoking (Bean)MAXIMO#mboejb.jar#accesstokenprovider getAccessToken::3 is not granted any of the required roles: maximouser
Document Location
Worldwide
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Document Information
Modified date:
29 May 2023
UID
ibm16999147