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Unable to View Message Log: Error Opening the Log File

Troubleshooting


Problem

When selecting 'View Message Log' in Server Explorer, the error message "Error Opening the Log File" appears. After clicking OK, a message log window opens but it does not contain any data.

Symptom

Error Opening the Log File

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.5.2;9.5.1;9.5;9.4 MR1;9.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1040702

Document Information

Modified date:
09 May 2025

UID

swg21351360