Unable to upload file through myFileGateway 2.0 user interface

Troubleshooting

Problem

User is being forced to re-login while attempting to upload a file through myFileGateway 2.0 UI

Symptom

When a partner (internal or external) logs into myFileGateway 2.0, they can see the screen and it looks normal. However, if they try to upload a file, they are prompted to log in a second time.

<install>/logs/cfgapi.log

[2023-02-28 14:49:19.436] DEBUG Access Log Filter new *******
[2023-02-28 14:49:19.436] DEBUG REQUEST :: < https mysfg:5060
[2023-02-28 14:49:19.436] DEBUG REQUEST :: < GET /gateway/sfgapis/mailboxes HTTP/1.1
[2023-02-28 14:49:19.436] DEBUG RESPONSE:: > HTTP:401

<install>/liberty/wlp/usr/servers/SIServer/logs/console.log
[err] org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://mysfg:5060/restwar/restapi/jwt/jwtvalidateaccesstoken": Received fatal alert: handshake_failure; nested exception is javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
[err]    at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:785)
[err]    at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:711)
[err]    at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:602)
[err]    at com.ibm.scbn.cfx.cfgapi.auth.CFGAuthProvider.authenticate(CFGAuthProvider.java:146)
[err]    at com.ibm.scbn.cfx.cfgapi.auth.CFGAuthProvider.authenticate(CFGAuthProvider.java:244)
[err]    at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:182)
[err]    at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:201)
[err]    at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilterInternal(BasicAuthenticationFilter.java:156)
[err]    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
[err]    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
[err]    at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:103)
[err]    at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:89)
[err]    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
[err]    at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
[err]    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
[err]    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
[err]    at org.springframework.security.web.header.HeaderWriterFilter.doHeadersAfter(HeaderWriterFilter.java:90)
[err]    at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:75)
[err]    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
[err]    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
[err]    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:110)
[err]    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:80)
[err]    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
[err]    at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:55)
[err]    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
[err]    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:336)
[err]    at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:211)
[err]    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:183)
[err]    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
[err]    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
[err]    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:201)
[err]    at [internal classes]
[err]    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
[err]    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
[err]    at java.lang.Thread.run(Thread.java:822)
[err] Caused by:
[err] javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
[err]    at com.ibm.jsse2.k.a(k.java:43)
[err]    at com.ibm.jsse2.k.a(k.java:32)
[err]    at com.ibm.jsse2.av.b(av.java:1055)
[err]    at com.ibm.jsse2.av.a(av.java:197)
[err]    at com.ibm.jsse2.av.i(av.java:45)
[err]    at com.ibm.jsse2.av.a(av.java:637)
[err]    at com.ibm.jsse2.av.startHandshake(av.java:1020)
[err]    at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:436)
[err]    at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:384)
[err]    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
[err]    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
[err]    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
[err]    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
[err]    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
[err]    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
[err]    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
[err]    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
[err]    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
[err]    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
[err]    at org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:87)
[err]    at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)
[err]    at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:66)
[err]    at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:776)
[err]    ... 55 more

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"ARM Category":[{"code":"a8m50000000CjsrAAC","label":"Sterling File Gateway-\u003EMyFileGateway"}],"ARM Case Number":"TS012279174","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.1.0"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"ARM Category":[{"code":"a8m50000000CjsrAAC","label":"Sterling File Gateway-\u003EMyFileGateway"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.1.0;6.1.1;6.1.2"}]

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Document Information

More support for:
IBM Sterling File Gateway

Component:
Sterling File Gateway->MyFileGateway

Software version:
6.1.0

Document number:
6960537

Modified date:
07 March 2023

UID

ibm16960537

IBM Support

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