Troubleshooting
Problem
Unable to transfer files using Connect:Direct Select
Symptom
Product stays up
No files transfer from the watch directory
JSKT003E
Error MessageThe Connect:Direct Select log shows the error:
Non Restartable C:D problem: CdException: CdSecurePException: com.sterlingcommerce.cd.cdjava.q: MSGID=JSKT003E,RC=8,FDBK=1,CLMTHNAME=CdCommMgr.doHandshake,
CDTXT="The Secure+ SSL or TLS handshake operation failed.
Check the error text for SSL/TLS error information and follow diagnostic and reporting procedures.",
JTXT="java.lang.IllegalStateException: Cipher not initialized"
[{"Product":{"code":"SSRRVY","label":"IBM Sterling Connect:Direct for Microsoft Windows"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
TRB2593
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Document Information
Modified date:
11 June 2026
UID
swg21561564