IBM Support

Unable to start Windows OS agent

Troubleshooting


Problem

Windows OS Agent, on Windows 2012, the agent does not start.

Symptom

The NT agent logs are not created / updated

Cause

Bad kntenv

Environment

Windows 2012

Diagnosing The Problem

In reviewing the pdcollect, the kntenv file was incomplete, missing entries.

Resolving The Problem

Copying a kntenv file from a working Windows OS Agent, replacing the one in C:\IBM\ITM\TMAITM6_x64 directory, reconfiguring the agent resolved the problem.

[{"Product":{"code":"SSZ8F3","label":"IBM Tivoli Monitoring V6"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"ITM Agent Windows V6","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.3.0.2","Edition":""}]

Historical Number

35341;057;649

Document Information

Modified date:
17 June 2018

UID

swg21987411