Troubleshooting
Problem
Attempts to start Process Task Manager in Process Analyzer failed with the following error: Unable to perform command. Verify that the Process Analyzer Services Manager service is running. Verify that the Process Analyzer Services Manager is up and running. Restart the service or restart the server does not resolve the issue.
Symptom
The Windows Event log and the PA log may capture the following errors:
Unable to update PE database with PA event state
[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Analyzer","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.2;5.1.0;5.0;4.5.2.1;4.5.2;4.5.1;4.5.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21509135