Unable to start ITM Agents

Troubleshooting

Problem

The Linux OS agent, Unix Log Agent and Bluecare Agent (08) crashes upon startup.

Symptom

LZ agent crash dump

*** exit() called without SIGTERM at '2019/04/08-19:01:13' ***
*** backtrace() returned 20 addresses ***
/opt/IBM/ITM/lx8266/lz/bin/klzagent(_Z9stop_exitv+0x1bc) [0x541e8a]
/lib64/libc.so.6(+0x39b69) [0x2ba9570e4b69]
/lib64/libc.so.6(+0x39bb7) [0x2ba9570e4bb7]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkbb.so(PFM1__Raise+0x128) [0x2ba95404a2ac]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkbb.so(+0x4ab85) [0x2ba95404ab85]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkbb.so(+0x4a82b) [0x2ba95404a82b]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkbb.so(SIG1_Raise+0x134) [0x2ba954059624]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkbb.so(+0x5a29d) [0x2ba95405a29d]
/lib64/libpthread.so.0(+0xf5d0) [0x2ba95603c5d0]
/lib64/libc.so.6(+0x9b010) [0x2ba957146010]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_ZN16PersistSituation19buildSitRequestListEPjS0_+0x27b) [0x2ba955490581]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_ZN17RPC_RemoteManager15sendRequestListEv+0x1bc) [0x2ba955451d66]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_ZN17RPC_RemoteManager21finishExtRegistrationEji+0x257) [0x2ba955455859]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_ZN17RPC_RemoteManager17RegisterWithProxyEv+0xa18) [0x2ba9554555ae]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_ZN17RPC_RemoteManager26LookupAndRegisterWithProxyEP12NIDL_tag_7f4jP12NIDL_tag_4e9S3_S3_Pc+0x365) [0x2ba95545494b]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_ZN17RPC_RemoteManager24ConnectProxyUsingCMSLISTEPc+0x6b0) [0x2ba955454114]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_ZN17RPC_RemoteManager14ConnectToProxyEv+0x25b) [0x2ba955453555]
/opt/IBM/ITM/tmaitm6/lx8266/lib/libkra.so(_Z31RemoteManagerStartConnectThreadPv+0x129) [0x2ba955444c5d]
/lib64/libpthread.so.0(+0x7dd5) [0x2ba956034dd5]
/lib64/libc.so.6(clone+0x6d) [0x2ba9571a8ead]
*** backtrace() END ***

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"Agents","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6307","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Historical Number

TS002117315

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Document Information

Modified date:
10 July 2024

UID

ibm10880851

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