IBM Support

Unable to see Companies when Using Multiple Languages

Troubleshooting


Problem

When using a data restriction on the Companies object in an environment with multiple languages, a company created (and visible) in one language cannot be seen when using a secondary language

Symptom

1) Log on to Maximo as maxadmin in the server's base language (in this case English)

2) Go To Administration -> Conditional Expression Manager

3) Click on New Row

4) Enter


5) Click on Save Condition

6) Go To Security -> Security Groups and select a Security Group (e.g. maxadmin) and click on Data Restrictions


7) Click on New Row in the Objects tab and create an Object Restriction on the COMPANIES object referencing the condition created above


8) Click on Save Group

9) Log off/on

10) Create some Companies in the Companies or Company Master application (and add to Organization)


11) Go To Work Orders -> Work Order Tracking and select a Work Order

12) Page down to the Responsibility section and click on Select Value for Vendor



13) Note the we see the expected list of Companies



14) Log off and log back on in a Secondary language (in this case French)

15) Go To Work Orders -> Work Order Tracking and select a Work Order

16) Page down to the Responsabilité section and click on Selectionner une valeur for Fournisseur


17) Note that the list of Companies is empty


18) An exception similar to this might be seen in SystemOut.logcom.ibm.db2.jcc.am.SqlSyntaxErrorException: A reference to column "NAME" is ambiguous.. SQLCODE=-203, SQLSTATE=42702, DRIVER=4.11.69

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Companies","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

swg22010794