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Unable to schedule reports in UNIX environment: DPR-ERR-2059

Troubleshooting


Problem

In a UNIX IBM Cognos ReportNet environment, scheduling reports suddenly stops working. When attempting to modify/change the schedule for a report, users get a DPR-ERR-2059 error message in their browser. Looking in crnserver.log, error messages are being thrown when ReportNet is trying to initialize the Job Scheduling and Monitoring service. In Server Administration the Job Scheduling and Monitoring service shows as Started, but if you try to stop/restart it the operation comes back with a status of Failed.

Symptom

In browser:

DPR-ERR-2059 The requested service has been stopped. The request cannot be completed.

In crnserver.log:

<messages>
<message>
<messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString>
</message>
<message>
<messageString></messageString>
</message>
<message>
<messageString>null</messageString>
</message>
<message>
<messageString>java.lang.NullPointerException</messageString>
</message>
<message>
<messageString> at com.cognos.jsds.JobService2.initializeImpl(JobService2.java:99)</messageStrin g>
</message>
<message>
<messageString> at com.cognos.jsds.JobScheduleDeliveryService.initialize(JobScheduleDeliveryService .java:91)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.services.DefaultHandlerService.initialize(DefaultHandlerService. java:83)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.services.DispatcherServices.initialize(DispatcherServices.java:1 70)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.services.DispatcherServices.continueStartup(DispatcherServices.j ava:432)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.services.DispatcherServices.configure(DispatcherServices.java:13 6)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.contentmanager.coordinator.RefreshController.composeAndConfigure Services(RefreshController.java:262)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.contentmanager.coordinator.RefreshController.run(RefreshControll er.java:107)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.contentmanager.coordinator.BootstrapConfigurePublish.startConfig uration(BootstrapConfigurePublish.java:129)</messageString>
</message>
<message>
<messageString> at com.cognos.pogo.contentmanager.coordinator.BootstrapConfigurePublish.run(Bootstr apConfigurePublish.java:87)</messageString>
</message><message>
<messageString> at java.lang.Thread.run(Unknown Source)</messageString>
</message>
</messages>
<trace>problem initializing handler prepare</trace>

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"1.1;8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SUNSET","label":"PRODUCT REMOVED"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"ReportNet","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1027405

Document Information

Modified date:
08 May 2025

UID

swg21341085

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