Troubleshooting
Problem
When you try to save a case solution in Case Manager Builder, you receive the following error.
"The solution definition file cannot be retrieved from Content Platform Engine. FNRPB7054E"
Symptom
1. IBM Case Manager logs the following error:
[3/7/23 12:48:50:111 IST] 0000014f DefaultPages 1 com.ibm.acm.icmbuilder.api.logging.CBLogger debug Retrieving Default Pages from Server!!
[3/7/23 12:48:50:112 IST] 0000014f DefaultPages 3 com.ibm.acm.icmbuilder.api.logging.CBLogger trace >>fetchDefaultPagesFromServer
[3/7/23 12:48:50:171 IST] 0000014f Pages E com.ibm.acm.icmbuilder.api.logging.CBLogger error Error while retrieving page content
The ContentElements property was not found in the properties collection.
[3/7/23 12:48:50:172 IST] 0000014f SystemErr R com.filenet.api.exception.EngineRuntimeException: FNRCA0024E: API_PROPERTY_NOT_IN_CACHE: The ContentElements property was not found in the properties collection.
[3/7/23 12:48:50:112 IST] 0000014f DefaultPages 3 com.ibm.acm.icmbuilder.api.logging.CBLogger trace >>fetchDefaultPagesFromServer
[3/7/23 12:48:50:171 IST] 0000014f Pages E com.ibm.acm.icmbuilder.api.logging.CBLogger error Error while retrieving page content
The ContentElements property was not found in the properties collection.
[3/7/23 12:48:50:172 IST] 0000014f SystemErr R com.filenet.api.exception.EngineRuntimeException: FNRCA0024E: API_PROPERTY_NOT_IN_CACHE: The ContentElements property was not found in the properties collection.
2. Content Process Engine logs a matching request failure:
2023-03-07T12:48:50.120 264A861C EJB FNRCE0000D - DEBUG <getObjectsRequest clientVersion="530" clientId="264a861c:WebContainer : 0" clientCaller="com.ibm.CORBA.iiop.ClientDelegate$5.run(ClientDelegate.java:1281)" rid="1">
<request cacheAllowed="true" correlationId="j0">
<objectReference type="ObjectByPath" classIdentity="CmAcmPage" path="/IBM Case Manager/Page Templates/CmAcmCASE_DEFAULT_PAGE" rid="2">
<objectStore type="GlobalIdentity" classIdentity="ObjectStore" identity="
Unknown macro: {F8893215-16D5-472E-AAE6-336F91A0C2BD}
" rid="3"/>
</objectReference>
<request cacheAllowed="true" correlationId="j0">
<objectReference type="ObjectByPath" classIdentity="CmAcmPage" path="/IBM Case Manager/Page Templates/CmAcmCASE_DEFAULT_PAGE" rid="2">
<objectStore type="GlobalIdentity" classIdentity="ObjectStore" identity="
Unknown macro: {F8893215-16D5-472E-AAE6-336F91A0C2BD}
" rid="3"/>
</objectReference>
3. The following error:
2023-03-07T12:48:50.123 264A861C ERR FNRCE0051D - DEBUG com.filenet.api.exception.EngineRuntimeException: FNRCE0051E: E_OBJECT_NOT_FOUND: The requested item was not found. Folder /IBM Case Manager/Page Templates/ not found.
at com.filenet.engine.retrieve.FolderCache.getFolderId(FolderCache.java:519)
at com.filenet.engine.retrieve.FolderCache.getFolderId(FolderCache.java:519)
...
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"ARM Category":[{"code":"a8m50000000ClA1AAK","label":"Case Management-\u003ECase App Development-\u003ECase Builder"}],"ARM Case Number":"TS012242079","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.3.3"}]
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Document Information
Modified date:
23 May 2023
UID
ibm16964518