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Unable to recognize services or query JTS discovery HTTP status 503 error

Troubleshooting


Problem

Attempts to use the CLM Server results in a permission error after logging in when using IBM Rational Quality Manager.

Symptom

Here is the full error message:

You are currently logged in to the Admin Web UI as a user without JazzAdmin permissions. Most of the functionality will be unavailable. If you believe you should have full access, please contact your administrator.

The Jazz Team Server (JTS) will not load and you see errors in the log including:

WARN net.jazz.web.app.internal.about.ConsolidatedAbout   - Unable to recognize about services: Unable to query JTS discovery : https://jazz:9443/jts/discovery?type=http%3A%2F%2Fjazz.net%2Fxmlns%2Fprod%2Fjazz%2Fdiscovery%2F1.0%2FApplication&scope=includeExternal: HTTP status:503:Service Unavailable.

AND



http-9443-Processor24] ERROR t.internal.registry.AbstractActivationManagerOwner  - CRJAZ1093I The following service class was not activated: "com.ibm.team.repository.service.internal.distributed.RepoCacheService"

The key error is about the ObjectGrid:

java.lang.UnsupportedOperationException: The ObjectGrid libraries are not available to create a distributed map service.

CRJAZ1972E The service "com.ibm.team.repository.service.internal.RepositoryItemService" failed to activate because a service it depends on, "com.ibm.team.repository.service.IRepositoryItemAccessValidationService", failed to be activated

[{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Team Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0.1;3.0.1.1;3.0.1.2;3.0.1.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21591564

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