Troubleshooting
Problem
Attempt to open and view XPS document via Workplace results in an XPS Viewer crash.
Symptom
- Windows XP SP3:
Retrieve XPS document from Workplace and open (without first saving to disk) causes XPS Viewer to crash.
Retrieve from Workplace but first saving the content to local disk before opening is okay
Open an XPS document stored on local disk is okay.
- Windows 7:
No XPS Viewer crash using any of the above methods.
Cause
XPSViewer defect.
Environment
Windows XP SP3
Resolving The Problem
- Acquire XPSViewer hotfix KB 975666 (search for "The XPSViewere.exe crashes") from Microsoft.
- Ensure XPS Viewer version is 3.0.6920.1427 (bundled with .NET Framework 3.5.0 SP1). If the installed XPS Viewer version is newer than 3.0.6920.1427 (e.g., 3.0.6920.4021), reinstall XPS Viewer.
- Then apply XPSViewer hotfix KB 975666.
[{"Product":{"code":"SSNW2F","label":"FileNet P8 Platform"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Application Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21634297