Troubleshooting
Problem
Unable to open the Rich Client on Web Server. It opens up successfully on the Application Server and Client Machines.
Symptom
The following error is displayed when trying to open the Rich Client on the Web Server:
"cognosrcp.exe - Unable to Locate Component. This application has failed to start because MSVCR71.dll was not found. Re-installing the application may fix this problem."
"Startup Error. Failed to find Java VM."
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos 8 Planning
Software version:
8.4
Operating system(s):
Windows
Document number:
130667
Modified date:
09 May 2025
UID
swg21409510