IBM Support

Unable to open a profile in FileNet Content Engine Configuration Manager User Interface (CMUI) on Redhat Linux 7.x

Troubleshooting


Problem

Unable to open a profile in FileNet Content Engine Configuration Manager User Interface (CMUI) on Redhat Linux 7.x.

Symptom

CMUI will javacore with the following in the javacore.txt

1XHEXCPCODE J9Generic_Signal_Number: 00000004
1XHEXCPCODE Signal_Number: 0000000B
1XHEXCPCODE Error_Value: 00000000
1XHEXCPCODE Signal_Code: 00000080
1XHEXCPCODE Handler1: F7169E6A
1XHEXCPCODE Handler2: F711400A
1XHEXCPCODE InaccessibleAddress: 00000000
NULL
1XHEXCPMODULE Module: /lib/libcairo.so.2
1XHEXCPMODULE Module_base_address: D5436000

Cause

"adwaita-gtk2-theme" (32 and 64 bit) and "adwaita-gtk3-theme" 64 bit libraries were missing.

Resolving The Problem

Install the missing libraries "adwaita-gtk2-theme" (32 and 64 bit) and "adwaita-gtk3-theme" 64 bit. Please contact RedHat to obtain the missing libraries.

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.5.0;5.2.1.7;5.2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21978390

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