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Unable to open a plan in the RTC Eclipse Client or Web UI

Troubleshooting


Problem

This technote explains how to resolve an "Error invoking service" in IBM Rational Team Concert that can occur when opening a plan in the RTC Eclipse Client or Web UI.

Symptom

When opening a plan in the RTC Eclipse Client or Web UI, the plan editor's planned items page shows a stack trace instead of the actual planned items. The exception is a script exception. The script exception might carry additional information: "Cannot compare literals of two different enumerations".


Opening the plan in the Web UI leads to a dialog box saying "Error invoking service". The server exception looks like this:


    java.lang.NullPointerException

    at com.ibm.team.apt.internal.service.rest.serialize.EnumerationLiteralSerializable
    .getItemId(EnumerationLiteralSerializable.java:42)

    at com.ibm.team.apt.internal.service.rest.serialize.AbstractWebUISerializable
    .hashCode(AbstractWebUISerializable.java:22)

    at java.util.HashMap.hash(HashMap.java:324)

    at java.util.HashMap.containsKey(HashMap.java:470)

    ...

[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Agile Planning","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"2.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21391241

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