Troubleshooting
Problem
Since users only have Excel 2000 installed and they would like Cognos 8 report pages to be displayed on separate tabs in Excel, KB 1010819 was followed to enable the Excel 2000 multi-sheet format. When attempting to open an Excel 2000 multi-sheet output, after clicking Yes on the prompt that is expected to come up ("Some of the files in this Web page aren't in the expected location. Do you want to download them anyway? If you're sure the Web page is from a trusted source, click Yes.") the error below is returned.
Symptom
HTML Import Errors
Problems came up in the following areas during load:
Missing file: C:\Documents and Settings\...\a[1].htm
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3;8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Report Studio","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1034924
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Document Information
Modified date:
08 May 2025
UID
swg21342277