IBM Support

Unable to open .csv files with Microsoft Excel in a dynamic view on a host with Citrix installed

Troubleshooting


Problem

This technote identifies an IBM® Rational® ClearCase® defect relating to the error []file.csv cannot be accessed, the file may be read only or you may be trying to access a read only location[] OR []the server the document is stored on is not responding[] being reported when opening a .csv file with Microsoft® Excel in a dynamic view on a host with Citrix® installed and provides you with information on how to workaround the issue.

Symptom


When opening a .csv file with Microsoft Excel in a dynamic view for the 2nd time on a machine with Citrix installed, an error occurs and the file fails to open.

The error message reported is:

file.csv cannot be accessed, the file may be read only or you may be trying to access a read only location. OR the server the document is stored on is not responding

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Conflicts","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.16;7.0;7.0.0.1;7.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21266520

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