IBM Support

Unable to open Cognos Configuration - java.lang.UnsatisfiedLinkError: cogconfig_jni (Not found in java,library.path)

Troubleshooting


Problem

Trying to open Cognos Configuration on a Windows Server
Error Message:
a fatal error occurred. Unable to run the application an exception occurred java.lang.UnsatisfiedLinkError: cogconfig_jni (Not found in java,library.path) you should re-install the software 
 

Cause

Caused by a JAVA_HOME or Java Path environment variable  that is conflicting with the Cognos Analytics built-in JRE


 

Environment

Cognos Analytics 11.x on Windows Server

Diagnosing The Problem

Check in Control Panel -> System -> Advanced System settings -> Environment variables.  See if there is any JAVA_HOME or Java Path

Resolving The Problem

See if you can remove JAVA_HOME or Java Path  without impacting other apps on the machine.

Another option would be to launch Cognos Configuration from the command prompt and this would avoid the Environment Variables

Steps:

in command prompt type: cC:\[Cognos Directory Location]\analytics\bin64

then: cogconfig.bat -env:local

or cogconfig.bat -java:local

Document Location

Worldwide

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSTSF6","label":"Cognos Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
08 October 2019

UID

ibm11079385