Unable to open CAC: Unexpected: missing HRESULT parameter

Troubleshooting

Problem

Unable to open up the Contributor Administration Console and Analyst in a new EP/BI distributed environment.

Symptom

When opening the CAC the following error occurs:

"An error has occurred while starting IBM Cognos Planning Administrator.
Main form failed to initialize.
Error Details:
Unable to determine if the Planning Tables exist in Content Manager. Please ensure the Planning Service is running."

Unexpected: missing HRESULT parameter"

When opening Analyst the following error occurs:

"Analyst failed to communicate with the Content Manager database. This can happen if the Cognos 10 Planning service is not running. Please check that the service is running."

Error was:

DISP_E_EXCEPTION
Failed HRESULT [0x80020009] Exception occurred."

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos Planning

Software version:
10.1.1

Operating system(s):
Windows

Document number:
215407

Modified date:
09 May 2025

UID

swg21621002

IBM Support

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