Troubleshooting
Problem
Unable to login to two applications simultaneously with Rulerunner in IBM Datacap Taskmaster Capture. Logging into the second application generates the error: Unable to connect to the Engine DB.
Symptom
Depending on the version, the Taskmaster Server log may show one of the following:
- 12/16/13 15:14:37.862 2 12dc Database ID 'Admin' is duplicated for 'PROVIDER=MSSQL;DSN=sqlserver;CATALOG=FlexAdm;UID=myuser;PWD=******;DBNTA=;' and 'PROVIDER=MSSQL;DSN=sqlserver;CATALOG=APTAdm;UID=myuser;PWD=******;DBNTA=;'. Thread: 12dc
- Database index 156 is the same for 'C:\Datacap\Flex\FlexAdm.mdb' and 'C:\Datacap\APT\APTAdm.mdb'. Thread: 8dc
[{"Product":{"code":"SSZRWV","label":"IBM Datacap"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.0;8.0.1;8.0.0;7.6","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SUPPORT","label":"IBM Worldwide Support"},"Business Unit":{"code":"BU051","label":"N\/A"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.0.1;9.0.0.3;9.0.0.2;9.0.0.1;9.0.0","Edition":"All Editions","Line of Business":{"code":"LOB33","label":"N\/A"}}]
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Document Information
Modified date:
19 August 2022
UID
swg21599801