IBM Support

Unable to login to RTM GUI

Troubleshooting


Problem

Unable to login to RTM GUI using default user "admin"

Resolving The Problem

There could be many reasons to why admin user is not able to login to RTM GUI. Below are the couple of them:
1. There may be a possibility that, RTM does not accept the default password "admin" and throws error. The password can be changed using mysql commands.
mysql>update user_auth set password=md5('admin') where username='admin';
where first "admin" is the password and second "admin" is the username.
2. Another possibility is that, there is no more space left under directory "/var/lib/php/session/". The older files in sessions directory can be deleted to free up some space.

If the problem still exists, please contact RTM support.

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Document Information

Modified date:
17 June 2018

UID

isg3T1025778