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Unable to login to the Information Server Web Console

Troubleshooting


Problem

When attempting to open the Information Server Web Console (by default in [http://server_name:9080/ibm/iis/console/ ] ) the following message is displayed: The server encountered an unexpected condition, which prevented it from fulfilling the request. Click here to go back to the previous page

Symptom

SystemErr.log contains:

[10/12/11 13:07:58:221 CEST] 0000000c SystemErr R 2011-10-12 13:07:58,221 Error [ISF-INITIALIZATION] [0001] Error javax.security.auth.login.FailedLoginException: Session id for principal [InformationServerSystemUser] is null. Either the client is not using the ASB authentication service, or your server JAAS configuration is missing the proper ASB custom JAAS login modules.


SystemOut.log contains:
[10/20/11 8:30:27:904 CEST] 00000014 servlet E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: Uncaught exception created in one of the service methods of the servlet com.ascential.asb.web.root.common.home_jsp in application ASB_web.ear. Exception created : java.lang.IllegalArgumentException: sessionId must not be null.
at com.ascential.asb.util.security.impl.Utilities.assertNull(Utilities.java:508)
at com.ascential.asb.util.security.impl.SessionAbstractImpl.getSessionWrapper(SessionAbstractImpl.java:228)
and so on

and

[10/20/11 8:30:28:090 CEST] 00000019 RepositorySer E com.ascential.xmeta.session.SessionException: Null SessionId. Cannot get session information.
com.ascential.xmeta.query.QueryException: com.ascential.xmeta.session.SessionException: Null SessionId. Cannot get session information.
at com.ascential.xmeta.repository.impl.AbstractDefaultRepository.createQuery(AbstractDefaultRepository.java:577)
at com.ascential.xmeta.service.repository.RepositoryServiceSupport.createQuery(RepositoryServiceSupport.java:903)
and so on

[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5.0.2;8.5.0.1;8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
25 April 2025

UID

swg21569850

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