Troubleshooting
Problem
We were facing an issue when we tried to log in to IBM ECM Admin Console for Content Platform Engine (ACCE) intermittently. This happened almost 80% of the time when trying to login to ACCE. When tried to relogin couple of times, it would succeed.
Symptom
Error message:
FNRAC1008E
Unable to get data from server
Exception details:
SECURITY_ANONYMOUS_DISALLOWED
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21971193