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Unable to log in with a valid user ID and password: The provider credentials are invalid

Troubleshooting


Problem

Unable to log in with a valid user ID and password. The logon box will appear again. Authentication when accessing the dispatcher directly via URI works fine.

Symptom


English:


    The provided credentials are invalid. Please type your credentials for authentication.
      or

    The client did something wrong
    CM-REQ-4159 Content Manager has returned an error in the response header.
    CAM-AAA-0056 Unable to authenticate
    CAM-AAA-0064 The function 'ldap_simple_bind' failed. NDS error: failed authentication (-669)
      or

    CAM-AAA-0012 An unexpected error occured when the document 'authenticateDocument' was parsed.
    CAM-AAA-0159 Document is an invalid XML document. Invalid character (Unicode: 0x15).
German:

    Die angegebenen Berechtigungen sind ungültig. Bitte geben Sie Ihre Berechtigungen zur Authentifizierung ein.
      or

    The client did something wrong
    CM-REQ-4159 Content Manager hat Fehler in der Antwortkopfzeile gefunden.
    CAM-AAA-0056 Authentifizieren nicht möglich.
    CAM-AAA-0026 Der Funktionsaufruf 'ldap_simple_bind' ist fehlgeschlagen mit Fehlercode: '49' NDS error: failed authentication (-669)
French:

    Les références d'identification fournies ne sont pas valides. Saisissez vos références d'identification aux fins d'authentification.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21346342

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