IBM Support

Unable to log into TEP. Get error message ...webrendererswing6\windows32\webrenderer.dll: Can't find dependent libraries

Troubleshooting


Problem

Unable to logon to TEP client.  Following error messages appear for the one user.  Other end-users are able to login successfully.  All users are connecting via same ITM 630 FP7 TEPS: 
Exception:  java.lang.UnsatisfiedLinkError: C:\Users\sys1jlc\wr6.0.7\.webrendererswing6\windows32\webrenderer.dll: Can't find dependent libraries  

      

Symptom

TEP login fails with

Exception:  java.lang.UnsatisfiedLinkError: C:\Users\sys1jlc\wr6.0.7\.webrendererswing6\windows32\webrenderer.dll: Can't find dependent libraries                                                                      

               at java.lang.ClassLoader$NativeLibrary.load(Native Method)               
               at java.lang.ClassLoader.loadLibrary0(Unknown Source)
               at java.lang.ClassLoader.loadLibrary(Unknown Source)               
               at java.lang.Runtime.load0(Unknown Source)
               at java.lang.System.load(Unknown Source)               
               at com.webrenderer.server.NativeMozillaLibrary.loadLibraries(Unknown Source)
               at com.webrenderer.server.BrowserFactory.g(Unknown Source)
               at com.webrenderer.swing.BrowserFactory.spawnMozilla(Unknown Source)
               at candle.fw.pres.adapters.BrowserAdapter.getBrowserInstance(BrowserAdapter.java:444)
               at candle.fw.pres.Splash.<init>(Splash.java:177)
               at candle.fw.pres.CNPClientMgr.showSplash(CNPClientMgr.java:6089) 
               at candle.fw.pres.CNPClientMgr.initCNPWorkplace(CNPClientMgr.java:2973)
               at candle.fw.pres.CNPClientMgr.bindCNPWindow(CNPClientMgr.java:976)                                                                
               at candle.fw.pres.CNPClientMgr.initApplet(CNPClientMgr.java:2341) 
               at candle.fw.pres.CMWApplet.init(CMWApplet.java:443) 
               at candle.fw.pres.CMWApplet.makeCMWApplet(CMWApplet.java:266)
              ….                                                                      

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"5724C04EP","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

More support for:
Tivoli Monitoring

Software version:
All Versions

Operating system(s):
Windows

Document number:
725641

Modified date:
10 July 2024

UID

ibm10725641

Manage My Notification Subscriptions