Troubleshooting
Problem
Unable to logon to TEP client. Following error messages appear for the one user. Other end-users are able to login successfully. All users are connecting via same ITM 630 FP7 TEPS:
Exception: java.lang.UnsatisfiedLinkError: C:\Users\sys1jlc\wr6.0.7\.webrendererswing6\windows32\webrenderer.dll: Can't find dependent libraries
Symptom
TEP login fails with
Exception: java.lang.UnsatisfiedLinkError: C:\Users\sys1jlc\wr6.0.7\.webrendererswing6\windows32\webrenderer.dll: Can't find dependent libraries
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(Unknown Source)
at java.lang.ClassLoader.loadLibrary(Unknown Source)
at java.lang.Runtime.load0(Unknown Source)
at java.lang.System.load(Unknown Source)
at com.webrenderer.server.NativeMozillaLibrary.loadLibraries(Unknown Source)
at com.webrenderer.server.BrowserFactory.g(Unknown Source)
at com.webrenderer.swing.BrowserFactory.spawnMozilla(Unknown Source)
at candle.fw.pres.adapters.BrowserAdapter.getBrowserInstance(BrowserAdapter.java:444)
at candle.fw.pres.Splash.<init>(Splash.java:177)
at candle.fw.pres.CNPClientMgr.showSplash(CNPClientMgr.java:6089)
at candle.fw.pres.CNPClientMgr.initCNPWorkplace(CNPClientMgr.java:2973)
at candle.fw.pres.CNPClientMgr.bindCNPWindow(CNPClientMgr.java:976)
at candle.fw.pres.CNPClientMgr.initApplet(CNPClientMgr.java:2341)
at candle.fw.pres.CMWApplet.init(CMWApplet.java:443)
at candle.fw.pres.CMWApplet.makeCMWApplet(CMWApplet.java:266)
….
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Document Information
More support for:
Tivoli Monitoring
Software version:
All Versions
Operating system(s):
Windows
Document number:
725641
Modified date:
10 July 2024
UID
ibm10725641