Troubleshooting
Problem
Users are unable to log in to Planning Analytics for Excel
Symptom
System.Runtime.Serialization.SerializationException: Type 'Cognos.Office.Tm1.Connections.Tm1WebException' in Assembly 'TM1.Common, Version=11.0.52.9, Culture=neutral, PublicKeyToken=d6e6d7d808b7e5b7' is not marked as serializable.
Server stack trace:
at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter, SerializationBinder binder)
at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.Serialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter, SerializationBinder binder)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck)
at System.Runtime.Remoting.Channels.CrossAppDomainSerializer.SerializeMessageParts(ArrayList argsToSerialize)
at System.Runtime.Remoting.Messaging.SmuggledMethodReturnMessage..ctor(IMethodReturnMessage mrm)
at System.Runtime.Remoting.Messaging.SmuggledMethodReturnMessage.SmuggleIfPossible(IMessage msg)
at System.Runtime.Remoting.Channels.CrossAppDomainSink.DoDispatch(Byte[] reqStmBuff, SmuggledMethodCallMessage smuggledMcm, SmuggledMethodReturnMessage& smuggledMrm)
at System.Runtime.Remoting.Channels.CrossAppDomainSink.DoTransitionDispatchCallback(Object[] args)
at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter, SerializationBinder binder)
at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.Serialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter, SerializationBinder binder)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck)
at System.Runtime.Remoting.Channels.CrossAppDomainSerializer.SerializeMessageParts(ArrayList argsToSerialize)
at System.Runtime.Remoting.Messaging.SmuggledMethodReturnMessage..ctor(IMethodReturnMessage mrm)
at System.Runtime.Remoting.Messaging.SmuggledMethodReturnMessage.SmuggleIfPossible(IMessage msg)
at System.Runtime.Remoting.Channels.CrossAppDomainSink.DoDispatch(Byte[] reqStmBuff, SmuggledMethodCallMessage smuggledMcm, SmuggledMethodReturnMessage& smuggledMrm)
at System.Runtime.Remoting.Channels.CrossAppDomainSink.DoTransitionDispatchCallback(Object[] args)
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIzAAK","label":"Planning Analytics Workspace"},{"code":"a8m50000000KzJ4AAK","label":"Planning Analytics for Microsoft Excel"}],"ARM Case Number":"TS004659720","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
ibm16415919