Troubleshooting
Problem
A user attempting to log in to the TM1 Operations Console may encounter errors.
Symptom
"An error occured in authentication"
or
"The specified group does not exist on the server"
[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1 Operations Console","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.0;10.1.1;10.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos TM1
Software version:
10.1.0, 10.1.1, 10.2
Operating system(s):
Windows
Document number:
486723
Modified date:
09 May 2025
UID
swg21620207
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