Troubleshooting
Problem
After applying the steps to utilize the Cognos Module in the Installation and Configuration Guide for a 64bit install, the Apache Web server fails to load the Cognos Module.
Symptom
Exact Error message when starting Apache services, after the httpd.conf file was modified:
Starting httpd: httpd: Syntax error on line 205 of /etc/httpd/conf/httpd.conf: Cannot load
../c10_64/cgi-bin/mod2_2_cognos.so into server:
../c10_64/cgi-bin/mod2_2_cognos.so: wrong ELF
class: ELFCLASS32
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"10.1;10.2;10.2.1;10.2.2;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.1, 10.2, 10.2.1, 10.2.2, 8.4.1
Operating system(s):
AIX, HP-UX, Linux, Solaris
Document number:
219655
Modified date:
30 April 2025
UID
swg21625467
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