Troubleshooting
Problem
User launches the standard Controller-on-cloud 'Citrix StoreFront' website.
- User types in their username and password
- The website changes to a grey 'Citrix Receiver' screen. That screen stays there for a long time (approximately 5 minutes) during which nothing happens
-
This is unexpected - that screen should only appear for a few seconds
-
-
After a long time (5 minutes or so) the user (eventually) sees the expected "Controller Client" Citrix icon appear.
-
User clicks on that Citrix icon. An error appears.
Problem only affects some users.
- For example, it only affects all the users in one office (one remote location)
- If the same user tries to run the application from a different location (for example when working from home) it works OK.
Symptom
Initially, this grey 'Citrix Receiver' screen appears for a long time (for example 5 minutes).
Afterwards, after clicking on the "Controller Client" icon, this error appears:
Unable to launch your application ... Cannot open the Citrix Workspace
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller on Cloud
Software version:
All Versions
Operating system(s):
Windows
Document number:
1282660
Modified date:
12 October 2021
UID
ibm11282660
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