Troubleshooting
Problem
After receiving a Microsoft update(s), users trying to access TM1 Perspectives see the following error message:
Symptom
Microsoft Visual Basic
Automation Error
Unspecified Error
[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1 Perspectives","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;10.1.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Xcelerator Perspectives","Platform":[{"code":"","label":"Windows 2003 server"},{"code":"PF033","label":"Windows"}],"Version":"10.1;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
Cognos TM1
Software version:
9.5.2, 10.1.0
Operating system(s):
Windows
Document number:
213261
Modified date:
09 May 2025
UID
swg21608271
Manage My Notification Subscriptions