Troubleshooting
Problem
User is able to successfully access the Citrix website but gets an error when trying to launch the Controller client from the StoreFront
Symptom
Error received:
"Unable to connect to the server. Contact your system administrator with the following error. SSL Error 47; Attempted to connect using the (TLS v1.2) protocol(s). The server rejected the connection."
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"ARM Category":[{"code":"a8m0z000000bqx9AAA","label":"Controller on Cloud Citrix"}],"ARM Case Number":"TS004248074","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
12 October 2021
UID
ibm16337939