IBM Support

Unable to Issue Stocked Tools

Troubleshooting


Problem

A split dialog box comes up while trying to issue stocked tool via the Inventory Usage application.

Symptom

Steps:

1. Go to the Organizations application.

2. Bring up your organization.

3. Go to the "Select Action/Inventory Options/Inventory Defaults".

4. Make sure both options "Negative Current Balance" and
"Negative Available Balance" have been set to allow negative balance and allow negative available balance.

5. Save the changes.

6. Go to the Inventory Usage application.

7. Create a new Usage record:
From the Storeroom field populate with a value eg, "central"
Usage Lines click new row
Usage Type should be Issue

8. In the Item field enter TESTTOOL which should have a current
balance of 0
Quantity field enter 1
Charge information section populate the Work order field
Save the record.
Change status to complete.

9. From the Split Usage Quantity pop up window click ok:
You will be presented with the following system message
"BMXAA7767E - The split line quantity is not equal to the
original requested quantity for one or more lines. Either change the original requested quantity or change the split line quantity".

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Stocked Tools","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 September 2025

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swg21608728