IBM Support

Unable to install Application Support using the itmasi.sh script

Troubleshooting


Problem

Attempts to install Application Support at the TEMS or TEPS using the itmasi.sh script fails.
 

Symptom

Command:

itmasi.sh -h /opt/IBM/ITM -j /opt/IBM/ITM/JRE/lx8266

Results:

InstallShield Wizard

Initializing InstallShield Wizard...

Preparing Java(tm) Virtual Machine...

 ...................................

 ...................................

Trace log location: /tmp

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.3","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Document Information

Modified date:
10 July 2024

UID

ibm11071756