User launches the 'main' Controller client. User clicks the green 'X' button (to launch the Controller Link). An error appears.
Error Launching menu item 'Controller Link'
Unable to get the FullName property of the AddIn class
Incompatibility between Controller Excel add-in and third-party (non-IBM) 'Think-cell' addin
Client device has third-party (non-IBM) 'Thinkcell' Excel add-in installed.
Resolving The Problem
Uninstall (or disable from inside Excel) the third-party (non-IBM) Think-Cell Excel add-in.
Launch Excel directly (from the Start menu icon), not from via the Controller client.
- Once inside Excel, click the 'Controller' menu item and choose 'Logon' from here instead.
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15 June 2018