IBM Support

Unable to export users error when exporting libraries in Analyst

Troubleshooting


Problem

When executing a deployment from the Contributor Admnistrative Console, performed the following steps: From the CAC->Tools->Deployment->Export Model->Select entire environment (Planning Store and Analyst Libraries) and receives the below error message:

Symptom

Unable to export users
Caused by java.lang.ArrayIndexOutofBounds.Exception.Array index out of
range: 1 at com.cognos.ep.planningnetworktransfer.Export.exportUsers

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
09 May 2025

UID

swg21449098

Page Feedback