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Unable to execute macro: Automation error~The remote procedure call failed

Troubleshooting


Problem

Running an 'Execute Analyst' macro from within the CAC and via a batch job fails but executes sucessfully when run in Analyst.

Symptom

When running the macro from within the CAC it sits in a 'Running' state until it is manually cancelled. The batch job (via utility batch wizard in Analyst) fails.

In the planningerrorlog.csv file the following errors are logged:

"Unable to execute macro~~~~Unable to execute 'DLU Activities and Accounts'~~~~Automation error~The remote procedure call failed"

In the batch log file:

"9999 Initilisation Failed"
"Session Started"
"[E US00304] AutoStart Macro [#0].DLU Activities and Accounts does not exist"
"Return code set to 9999 Initialisation Failed"

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos 8 Planning

Software version:
8.3

Operating system(s):
Windows

Document number:
388265

Modified date:
09 May 2025

UID

swg21386205

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