IBM Support

UNABLE TO DOWNLOAD FILES FROM LINKED MAILBOX, INTERMITTENT ISSUE.

Troubleshooting


Problem

Customer has 3 or more remote trading partners accessing the same linked mailbox with different ids set up for the different trading partners. The trading partners use ftp scripts to download the files from the linked mailbox. The file sizes are small, but the trading partners may download many files at one time and intermittently the download fails. Permissions being denied when the user is super user.

Symptom

Customer was able to reproduce the issue by kicking in multiple downloads from multiple sessions. They can't reproduce the issue all the time, but have a higher chance to reproduce if they try the steps multiple times.

Problem is seen on SFTP, FTP, HTTP (Mailbox UI) downloads daily in production using a linked mailbox. 

Permission errors in the SI mailbox.log:


PermissionManager.haveMailboxPermission() NON (EXECUTE, READ or VIEW) access denied to linked mailbox /dir/External/QAGroup/DIRQA123/Products/QASharedProductWithSameNameAsDiffSub for
user USERQA123


Found the following error in the SI ftp.log during download attempt:
[2012-07-11 11:23:42.284] ERRORDTL 000000000000 GLOBAL_SCOPE
[1342020222283]com.sterlingcommerce.woodstock.services.ftpserver
.server.exception.FtpMailboxRepositoryException
at
com.sterlingcommerce.woodstock.services.ftpserver.server.FtpMail
boxDataStore.getMessage(FtpMailboxDataStore.java:701)
at
com.sterlingcommerce.woodstock.services.ftpserver.server.FtpMail
boxDataStore.openRead(FtpMailboxDataStore.java:983)
at
com.sterlingcommerce.woodstock.services.ftpserver.server.FtpMail
boxDataStore.open(FtpMailboxDataStore.java:896)
at
com.sterlingcommerce.woodstock.services.ftpserver.server.FtpFile
.open(FtpFile.java:143)
at
com.sterlingcommerce.woodstock.services.ftpserver.server.FtpComm
and.openFile(FtpCommand.java:1990)
at
com.sterlingcommerce.woodstock.services.ftpserver.server.FtpComm
and.handleRETRCommand(FtpCommand.java:1150)
at sun.reflect.GeneratedMethodAccessor300.invoke(Unknown
Source)


Error at client side downloading file:
Connected to 204.8.135.61.
220 Server ready for new user.
534 Request denied for policy reasons.
534 Request denied for policy reasons.
331 Password required for testuser8741.
230 User testuser8741 logged in.
250 Requested file action okay, completed.
200 Type set to I.
local: 20111102_SP1500_ADJ.SPC remote: 20111102_SP1500_ADJ.SPC
227 Entering Passive Mode (204,8,135,61,225,58)
451 Requested action aborted: repository problem while opening mailbox.
221 Goodbye.

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
18 May 2020

UID

swg21621987

Page Feedback