Troubleshooting
Problem
Customer has a Controller-on-Cloud system. They would like to delete one of their existing users.
- Specifically, they want to delete the Citrix/Windows user that is used to logon to Citrix Netscaler website.
Therefore the superuser logs onto the AD Manage website, and deletes the relevant user.
- TIP: For more details see separate IBM Technote #551997.
Afterwards, inside AD Manager, the superuser is surprised to still see that same user (the one that was deleted) appearing in the list of users. Therefore they try to delete the user again.
- This time an error appears.
Symptom
The following message appears when trying to delete a user:
Unable to delete the User.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
ibm11106895