IBM Support

Unable to create PGP Subkey

Troubleshooting


Problem

When creating a PGP Subkey, the error below displays in the logs.
pgp.log
  
[2023-10-21 12:47:24.026] ERROR Exception retrieving PGP Secret Key Infos for KeyMap
[2023-10-21 12:47:24.026] ERROR [1697906844026] null
[2023-10-21 12:47:24.026] ERRORDTL [1697906844026]java.lang.NullPointerException
	at com.sterlingcommerce.security.kcapi.PGPSecretKeyInfoDb.listNonExpiredMasterKeysName(PGPSecretKeyInfoDb.java:1401)
	at com.sterlingcommerce.woodstock.ui.jspbean.PGPSecretKeysBean.buildSecretSubKeyCreateInput(PGPSecretKeysBean.java:635)
	at com.sterlingcommerce.woodstock.ui.jspbean.PGPSecretKeysBean.getInputs(PGPSecretKeysBean.java:136)
	at org.apache.jsp.jsp.wizedit_jsp._jspService(wizedit_jsp.java:504)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:465)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:383)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:331)
	at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:106)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

Symptom

When this error occurs, the Master keys are not populated and users are unable to create subkeys. 
image-20231021121623-1

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"ARM Category":[{"code":"a8m0z000000bpqlAAA","label":"Protocol-\u003EPGP"}],"ARM Case Number":"TS014234434","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
06 September 2024

UID

ibm17057110

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