IBM Support

Unable to connect to Oracle 11.2 database using the ConfigTool

Troubleshooting


Problem

The Maximo 7.6 the connection fails when attempting to configure a database with Oracle 11.2 with ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

Symptom

The following error will show in the CTGTrace logs

FINE: ENTER^ENTRY^o^{{jdbc:oracle:thin:@//localhost:1521/ctginst1,maximo,Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Maximo Asset Management

Software version:
7.6

Document number:
541821

Modified date:
17 June 2018

UID

swg21976700

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